Document date: 16/03/2019
You are currently on Skyforce’s website
Here are our official contact details:
Avenue Louise 252 1000 Bruxelles
+32 (0)2 899 75 50
Numéro de TVA : BE 0537.550.046
Our data protection representative can be reached at : firstname.lastname@example.org
Confidentiality issues are one of skyforce’s main concerns. You have the right to know how we collect, use and share information. The following confidentiality policy exposes our doing regarding information we collect.
Under the General Data Protection Regulation (GDPR), a European legislation, personal data is information enabling the identification of an individual person. This includes name, address, e-mail address, telephone number and any other elements defined as personal data, such as IP address.
FIELD OF APPLICATION
However, without your personal data, certain services offered on our website will not be accessible to you (for example, completing online forms, downloading documents or requesting demonstrations of our solutions.)
Information we collect
We collect the personal information of interested parties from various sources.
INFORMATION YOU COMMUNICATE TO US
This is the information we receive directly from the person concerned: personal data collected via online forms on our site. When you fill out an online form to contact us, when you download documents, book an appointment, request a demonstration of our solution, register for an event, subscribe to a newsletter, etc… (this list of examples is not exhaustive) you communicate personal data to us. Those are the following information:
- name and surname
- email address
- phone number
- company/ organization on whose behalf the request is made
Additional information is sometimes requested (size of the company, role of the person in the organization…). The information we ask for is limited to what we need to process your request and to pursue our legitimate interest, i.e. to contact the person again in order to find out what we can do to meet his or her needs.
INFORMATION FOUND THROUGH PUBLIC DOMAIN
This is information we may find in publicly available resources, such as the public profile of the data subject on LinkedIn, the website of the company/organization on whose behalf the data subject is making the request, and any other source of information in the public domain on the internet (World Wide Web). We may combine information of this type with the information you provide.
The information we collect this way stays anonymous, unless the visitor identifies him/herself by submitting a form.
Legal basis for the processing of personal data
CONSENT OF THE CONCERNED PARTY
EXECUTION OR PREPARATION OF CONTRACT
We may process your personal data without your express consent where such processing is necessary for the performance of a contract to which you are a party or for its preparation (e.g. to provide you with an offer).
In its 47th amendment, the RGPD stipulates that direct marketing operations (prospecting) constitute a legitimate interest. This legal basis is the second basis for processing for which we do not ask for your explicit consent. We distinguish three categories of activities based on the legal basis of the legitimate interest.
CONTACTING CONCERNED PARTIES WHO HAVE SUBMITTED AN ONLINE FORM
We consider it to be in our legitimate interest to contact the concerned parties who have submitted an online form on our website. We will attempt to contact these individuals to follow up on their requests. This task will be entrusted directly to our sales team, which will use the means available (telephone, email, linkedIn) for this purpose.
A customer may receive e-newsletters without giving his or her explicit consent. These e-newsletters contain information that we deem useful to the customer, for example:
- Information about the new features of Skyforce’s solutions
- Invitations to Skyforce events & workshops
- Invitations to Skyforce events & workshops
We make every effort possible to ensure that each individual’s information remains relevant. However, if the person concerned no longer wishes to receive our e-newsletters, he or she can unsubscribe or change his or her preferences at any time. Each e-newsletter includes a link to unsubscribe and a link to adjust e-mailing preferences.
CONTACTING POTENTIALLY INTERESTING PROSPECTS
Our sales team strives to systematically contact companies to which Skyforce can potentially add value. In order to do this, our salespeople consult public domain information sources: the Internet, LinkedIn, and other databases. When they find personal information (for example: the name of a company’s sales manager), they may process that personal data for the purpose of their legitimate interest, which is to contact that person to present Skyforce’s offer.
Concerned parties approached this way will never receive direct marketing communications from Skyforce. Any data subject has the right to know what personal data we hold about him or her and to have it corrected, supplemented, or deleted from our files.
To what end do we use your Personal Data?
We use your personal data for several reasons:
COMMUNICATE WITH YOU
We will respond to all requests submitted to us via our website, including requests for documentation or demonstrations, event registrations, requests for quotes, and any other online forms. For example, we may use your personal data to call you back by telephone or communicate with you by e-mail, LinkedIn or other means.
We may use your personal data for direct marketing purposes (to provide you with specific information about Skyforce’s offer, to send you invitations to events or workshops, e-newsletters, etc…). We will only do as mentioned above with your explicit consent or if you already have a contract with us and the information sent is relevant to said contract.
If you submit your resume or an application for a job on Skyforce’s website, we will use your personal data for recruitment purposes, including contacting you my email or telephone.
We constantly use and analyze data from anyone visiting our website in order to improve our users’ experience.
We may retain personal data to fulfill certain legal obligations.
When do we share your information?
We will never sell or disclose to third parties personal data we have collected, except as specified at the time of the collecting.
We may share personal data with third parties in charge of treating that data on our behalf. In so far as these service providers act as subcontractors, we do not authorize them to use or disclose the data in any way. We require these subcontractors to adequately protect the confidentiality and security of personal data they process on our behalf. In other words, we enter into subcontracting agreements with all subcontractors who work with us. All subcontractors must comply with the RGPD.
We may equally be required to disclose your personal data as part of a legal obligation or legal action (e.g. by order of the public authorities).
How long do we keep your data for?
As soon as you have communicated your personal data to us, it will be processed in Skyforce’s files and kept for as long as necessary.
If you are a Skyforce customer, we will retain your information for the duration of the contract binding your company to Skyforce. Upon termination of the contract, we will keep your information in our files for the period of time required by law. You have the option of asking us to delete your data before the end of that period. In that case, we will delete all data we have except those we are legally required to keep.
If you are not a Skyforce customer, we are required to make a decision based on the information we receive. We will delete your information if we find that it is no longer accurate and we are unable to correct the errors. (For example, if we receive a “delivery failure” message in response to an email). We will also delete your information if you request us to do so. If you never contact us and we do not see any activity (visits to the site, clicks on a collective email, personal contacts with our sales representatives…) over a period of 5 years, your data will be deleted.
If you are applying for a job, your resume and your personal data will be retained in our system for a period of 5 years starting from the year following the year of your application. You may request us to delete your data earlier.
How to access your Personal Data
To request access to your personal data, send an email to our Data Protection Delegate via email@example.com
CONSULTATION, CORRECTION OR DELETION OF DATA
You have the right to know what personal data we hold about you and to have it corrected, supplemented or deleted from our files.
To that effect, you will need to provide us with adequate proof of your identity (e.g. a copy of your passport).
Skyforce will make every reasonable effort to comply with your request. Subject to certain legal requirements, we may retain personal data that you ask us to delete. In such a case, we will let you know what data we are required to keep.
USE OF DATA FOR DIRECT MARKETING PURPOSES
You may ask us at any point in time not to process your personal data for direct marketing purposes.
- When you fill out an online form on our website, you can choose to subscribe to our newsletters. If do not subscribe, you will not receive automatic emails from Skyforce. However, we will process the data you submitted via our online forms and our sales staff will use that information to try and contact you personally.
- In any case, if you subscribe to our newsletters and then change your mind, you will have the opportunity to unsubscribe each time you receive an email from Skyforce. All emails have an unsubscribe link at the bottom of the page.
Cookies & similar technologies
- Offer to our visitors the most effective web experience (e.g. when the visitor picks a language, the website will automatically be displayed in that language for the next visit,
- Analyze our visitors’ behaviour in order to improve their experience as well as the website’s performance ; and
- Help us present quality advertisements that will interest our visitors as much as possible.
Whenever Skyforce receives or transmits data through its website, Skyforce uses encryption technologies considered to be in line with industry standards. Once the data has been processed and is in Skyforce’s files, Skyforce implements a set of technical and organizational measures to protect the data from unauthorized access, disclosure, use, modification or destruction. You should be aware, however, that due to the open and unsecured nature of Internet, Skyforce cannot be held responsible for the security of the transmission of your personal data on Internet.